Customer satisfaction is one of our core values. We work hard to ensure that the products you sell to your customers meet the strictest European and national regulations on products and documentation.
Another core value is social compliance. This is why we are proud to be part of BSCI, a Worldwide social compliance initiative that works to improve working conditions in supplying factories worldwide and achieve sustainable supply chains.
Each new product we introduce undertakes vigorous lab testing to ensure the highest possible product standards. To view Declaration of Conformity, Material Safety Data Sheets and special product certifications, simply visit the product detail page of the product in question and click on the (CE see all documents) button.If you are a customer and you have any questions or you would like to request a document, please contact us.
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We conduct regular supplier reviews and follow up results to ensure that we consistently bring you the right level of product quality every time. This includes:
Our Quality Team carries out intensive pre-shipment inspections based upon risk assessment and statistical methods (AQL Level II). Any quality issues will lead to product/process improvements. These preventative measures enable us to ensure consistent quality.
Armed with specialist product knowledge, our International Customer Service Team will be happy to help you with any technical issues, returns or questions you may have about our products. As a second line of defence, our Quality Team works closely with our Product Managers and manufacturers to resolve any issues that may arise.
Electromagnetic Compatibility. Interference with other electronic equipment. Electrical products above 50V, which can generate electro-magnetic fields (e.g. adapters, products with PCB).
Standardized dimensions to avoid safety risks.
Radio emissions, WIFI, Bluetooth.
Manufacturing + disposal + recycling of batteries
Classification of energy usage - energy reduction by consumers
Restriction on Hazardous substances. Heavy metals usage in electrical products/components.
Registration, Evaluation, authorization and restriction of chemicals. Applicable for all types of products and sales packaging.
All products in direct contact with food: avoid contaminations.
No compliance requirements, but very important for customer satisfaction. Examples: HDMI, USB, Apple license..